Customer Service Specialist
A company engaged in the logistics of freight forwarding logistics, located in Buduran, Kab. Sidoarjo, Jawa Timur. Looking for candidates with the following qualifications:Position: Exim AssociateRequirements:Energetic, Well-organized, and Self-Initiated Analytical and problem-solving skillsGood Process understanding digital proficiency2+ years’ experience within logistics / freight forwarding / Shipper / Ocean industry preferred (but not required)Need to be able to work, communicate, and resolve problems that arise during shipmentAttention to detail and excellent oral and written skills requiredCustomer Service Experience is strongly desiredProficient in Microsoft Office including Outlook email, Word, and ExcelScope of Task : Performs booking and shipment update optimization according to internal guidelines.Prepare shipping docs, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal proceduresChecks responses from counterparts and finalizes validation of required shipping documentsResponsible for customer service and follow-up on shipment status , identifies incidents, and ensures resolution of incidents to meet and exceed customer expectationsInteracts with liner, forwarder and customer. May be required to perform other tasks as requiredBenefit: Basic Salary gross 4,870,511 / monthOvertimeCompensation UUCK 405,876 / monthTHRBPJS HealthBPJS KetenagakerjaanBPJS PentionWorking day and hourMonday to Friday from 08:00 AM – 05:00 PMDeclaration:Send your CV via email : [email protected], put the code in your email with subject : Exim Associate.
A company engaged in the logistics of freight forwarding logistics, located in Buduran, Kab. Sidoarjo, Jawa Timur. Looking for candidates with the following qualifications:Position: Exim AssociateRequirements:Energetic, Well-organized, and Self-Initiated Analytical and problem-solving skillsGood Process understanding digital proficiency2+ years’ experience within logistics / freight forwarding / Shipper / Ocean industry preferred (but not required)Need to be able to work, communicate, and resolve problems that arise during shipmentAttention to detail and excellent oral and written skills requiredCustomer Service Experience is strongly desiredProficient in Microsoft Office including Outlook email, Word, and ExcelScope of Task : Performs booking and shipment update optimization according to internal guidelines.Prepare shipping docs, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal proceduresChecks responses from counterparts and finalizes validation of required shipping documentsResponsible for customer service and follow-up on shipment status , identifies incidents, and ensures resolution of incidents to meet and exceed customer expectationsInteracts with liner, forwarder and customer. May be required to perform other tasks as requiredBenefit: Basic Salary gross 4,870,511 / monthOvertimeCompensation UUCK 405,876 / monthTHRBPJS HealthBPJS KetenagakerjaanBPJS PentionWorking day and hourMonday to Friday from 08:00 AM – 05:00 PMDeclaration:Send your CV via email : [email protected], put the code in your email with subject : Exim Associate.