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English Customer Service Agent

Salary undisclosed

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Responsibilities:

  • Handling customer inquiries, complaints, and requests through various communication channels (phone, email, or chat).
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Qualifications:

  • Diploma 3/bachelor’s degree holder
  • Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply.
  • Good proficiency in English is a must, minimum B1/B2 level.
  • Awareness of current affairs and events in the respective markets/countries.
  • High on teamwork and engagement. Mature & has the analytical thinking.
  • Wiling to work in a 24/7 rotational shift.
  • Willing to work onsite in Yogyakarta.

Responsibilities:

  • Handling customer inquiries, complaints, and requests through various communication channels (phone, email, or chat).
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Qualifications:

  • Diploma 3/bachelor’s degree holder
  • Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply.
  • Good proficiency in English is a must, minimum B1/B2 level.
  • Awareness of current affairs and events in the respective markets/countries.
  • High on teamwork and engagement. Mature & has the analytical thinking.
  • Wiling to work in a 24/7 rotational shift.
  • Willing to work onsite in Yogyakarta.