Technical Service Representative – Field

Responsibilities

CORE RESPONSIBILITIES AND TASKS:

• Ensure products being used by customers meet expectations
• Ensure customer quality and service expectations are met.
• Eliminate or reduce customer complaints.
• Help achieve or exceed sales goals.
• Help achieve or exceed profitability goals.
• Help increase gallon growth.
• Communicate competitive information, new products and selling issues to Division Sales Management.
• Communicate extended product knowledge in division Industrial segments.
• Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.
• Manage product test runs at designated customer facilities.
• Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.
• Maintain contact with laboratory on current technical issues.
• Assist with equipment installations and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers’ facilities.
• Evaluate product complaints and decide best way to resolve problem.
• Assist customers in preparing coatings specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system/phoenix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and decide the best way to resolve the problem.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Coordinate technical service issues between SHW facilities and plants, sales reps and product service room.
• Maintain customer technical service issues on file for follow-up.
• Troubleshoot and resolve customer problems with spray equipment.
• Document and refer potential sales leads to appropriate sales rep.
• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
• Other duties as assigned.
  
  

About Us

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Responsibilities

CORE RESPONSIBILITIES AND TASKS:

• Ensure products being used by customers meet expectations
• Ensure customer quality and service expectations are met.
• Eliminate or reduce customer complaints.
• Help achieve or exceed sales goals.
• Help achieve or exceed profitability goals.
• Help increase gallon growth.
• Communicate competitive information, new products and selling issues to Division Sales Management.
• Communicate extended product knowledge in division Industrial segments.
• Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.
• Manage product test runs at designated customer facilities.
• Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.
• Maintain contact with laboratory on current technical issues.
• Assist with equipment installations and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers’ facilities.
• Evaluate product complaints and decide best way to resolve problem.
• Assist customers in preparing coatings specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system/phoenix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and decide the best way to resolve the problem.
• Assist sales reps by preparing samples, panels, etc. for presentations.
• Coordinate technical service issues between SHW facilities and plants, sales reps and product service room.
• Maintain customer technical service issues on file for follow-up.
• Troubleshoot and resolve customer problems with spray equipment.
• Document and refer potential sales leads to appropriate sales rep.
• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
• Other duties as assigned.
  
  

About Us

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.