Team Leader Customer Service Support
Salary undisclosed
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Qualifications:
- Minimum Diploma (D3) or Bachelor's Degree (S1), preferably in a relevant field.
- At least 1 year of experience as a Customer Service Team Leader, preferably in the logistics or expedition industry.
- Strong leadership skills with the ability to guide and develop the team.
- Able to work under pressure and has strong problem-solving abilities.
- Excellent communication skills and the ability to handle customer escalations professionally.
- Familiar with Customer Service tools or ticketing systems.
Job Description:
- Monitor and supervise the CS team’s performance in handling customers according to service standards.
- Prepare daily/weekly performance reports and provide related analysis.
- Conduct coaching and team development to improve service quality.
- Handle escalations and resolve customer issues effectively.
- Collaborate with internal teams to ensure smooth Customer Service operations.
Qualifications:
- Minimum Diploma (D3) or Bachelor's Degree (S1), preferably in a relevant field.
- At least 1 year of experience as a Customer Service Team Leader, preferably in the logistics or expedition industry.
- Strong leadership skills with the ability to guide and develop the team.
- Able to work under pressure and has strong problem-solving abilities.
- Excellent communication skills and the ability to handle customer escalations professionally.
- Familiar with Customer Service tools or ticketing systems.
Job Description:
- Monitor and supervise the CS team’s performance in handling customers according to service standards.
- Prepare daily/weekly performance reports and provide related analysis.
- Conduct coaching and team development to improve service quality.
- Handle escalations and resolve customer issues effectively.
- Collaborate with internal teams to ensure smooth Customer Service operations.