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Team Leader Customer Service Support

Salary undisclosed

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Qualifications:

  1. Minimum Diploma (D3) or Bachelor's Degree (S1), preferably in a relevant field.
  2. At least 1 year of experience as a Customer Service Team Leader, preferably in the logistics or expedition industry.
  3. Strong leadership skills with the ability to guide and develop the team.
  4. Able to work under pressure and has strong problem-solving abilities.
  5. Excellent communication skills and the ability to handle customer escalations professionally.
  6. Familiar with Customer Service tools or ticketing systems.

Job Description:

  1. Monitor and supervise the CS team’s performance in handling customers according to service standards.
  2. Prepare daily/weekly performance reports and provide related analysis.
  3. Conduct coaching and team development to improve service quality.
  4. Handle escalations and resolve customer issues effectively.
  5. Collaborate with internal teams to ensure smooth Customer Service operations.

Qualifications:

  1. Minimum Diploma (D3) or Bachelor's Degree (S1), preferably in a relevant field.
  2. At least 1 year of experience as a Customer Service Team Leader, preferably in the logistics or expedition industry.
  3. Strong leadership skills with the ability to guide and develop the team.
  4. Able to work under pressure and has strong problem-solving abilities.
  5. Excellent communication skills and the ability to handle customer escalations professionally.
  6. Familiar with Customer Service tools or ticketing systems.

Job Description:

  1. Monitor and supervise the CS team’s performance in handling customers according to service standards.
  2. Prepare daily/weekly performance reports and provide related analysis.
  3. Conduct coaching and team development to improve service quality.
  4. Handle escalations and resolve customer issues effectively.
  5. Collaborate with internal teams to ensure smooth Customer Service operations.