Indonesian Speaking Market Researcher (Remote)

RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company. Offering qualitative, quantitative, and mixed methods market research worldwide, we are proud to be the research partner of many leading global brands. We operate globally, with headquarter in London and local offices in Lancaster, Hamburg, New York, and Hong Kong.

The RONIN Digital Research department was established in 2019, to provide support on research fieldwork by using cutting-edge digital methodologies. The digital methodologies are different from traditional methodologies. We cover all types of projects via the digital approaches, with a focus on ‘Hard to Reach’ audiences - where the main targets are high-calibre professionals, senior management in large businesses, scientists and specialists in different areas, policy makers, KOLs, and other top-tier opinion leaders.

The Digital Research department is a young and rapidly growing department. Currently there are more than 30 researchers in the department, across different locations. As the department further grows, there are plenty of career development opportunities.

Core duties:

· Gain a full understanding of the needs and relevant profiles of each research project;

· Identify the most suitable digital approaches for each research project;

· Use different research methods (including but not limited to, CATI, digital research, social media research, and desk research methods) to identify suitable potential respondents for different projects;

· Learn how best to approach potential survey participants, present a clear reason for participation and how to take part.

· Recruit suitable participants for research;

· Conducting outbound calls to research participants to carry out screening calls, telephone interviews and in-depth interviews;

· Gathering insights and conducting the coding;

· Managing on-line focus groups and reporting accurate data;

· Ensure each step of a project happens smoothly throughout its entire life circle;

· Communicate regularly with other departments as well as other members in digital department;

· Maintain full records of work progress on each project;

· Report the progress to Digital Supervisors and Digital managers on assigned projects on the regular basis;

· Ensure efficiency & effectiveness requirements are met on each project;

· Carry out project related admin tasks where necessary;

· Recognize potential barriers at early stage of projects and suggest methodologies & changes to make the projects feasible;

· Maintain the relationship with research participants and maintain SQL database;

· Adhere to RONIN's market research quality procedures;

· Gain a good understanding of the market research process and of confidentiality requirements relating to GDPR and trade organisation best practice, including processes and procedures relating to RONIN’s certification to ISO 20252, ISO 27001 and Cyber Essentials Plus.

· Perform to the expected quality requirements.

Qualifications required:

· Hold undergraduate degrees (bachelor degrees) or postgraduate degrees, ideally good honours degree or equivalent;

Language Skill requirements

· Indonesian – Native level for both spoken and written

· English – fluent level for spoken English; Professional level for written English

Essential skills needed for the role:

· Logical and creative thinking skills;

· Always having an open mind and be keen to explore new solutions and new tools;

· High level of accuracy and strong attention to detail;

· Excellent written communication skills;

· Confidence in communicating with senior respondents including C-level, Directors, KOLs, etc;

· Confidence in communicating with respondents in different countries and from different background;

· Ability to keep work well-organised;

· Ability to work under pressure and to tight deadlines;

· Ability to produce quality work independently;

· Ability to work on multiple projects simultaneously;

· Effective prioritisation of tasks and personal time management;

· Willingness to reply to emails / social media messages outside standard working hours, if necessary, to cope with international respondents’ time zones;

· Good understanding of major social media platforms;

· An excellent telephone manner

· Confident interpersonal and communication skills

· A native language speaker, with a good understanding of spoken and written English

· Perseverance

· Good organisational and time management skills

· Good computer literacy and attention to detail

Desirable skills:

· Previous market research experience (this is not essential as full training will be provided – new graduates are welcomed for this role)

Location Details: Remote work