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Technical Writer

Salary undisclosed

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The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content.

Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Write easy-to-understand user interface text, online help and developer guides.
  • Create tutorials to help end-users use a variety of applications.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Create and maintain the information architecture.

Qualifications

  • A bachelor's degree in Computer Science, Information Management, Statistics, or a comparable discipline is required.
  • At least three years of relevant experience.
  • Ability to apply critical thinking skills to writing and communication.
  • Understanding of types of technical documentation and how to choose the right one.
  • Capable of quickly learning complex topics and communicating them to others.
  • Familiarity with common writing platforms and publishing software.
  • Efficient at collaborating across teams and departments.
  • Product research and audience analysis.
  • Willing to be placed in a banking or financial company.