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English Customer Service (Night Shift)

Salary undisclosed

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Job Descriptions:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to
  • resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
  • Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build
  • rapport with the customer
  • Maintain broad knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Track, document and retrieve information in call tracking database

Job Requirements:

  • Diploma and above
  • Min. 6 months experience as customer Service, fresh graduates are open to apply
  • B2 English level
  • Typing test 50 WPM 95% accuracy
  • Excellent Grammar dan Vocabulary skills
  • Willing to work in night time and public holiday (WFO)