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Customer Service - E-commerce (Night Shift)

Salary undisclosed

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* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
* Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
* Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
* Maintain broad knowledge of client products and/or services
* Participate in activities designed to improve customer satisfaction and business performance
* Offer additional products and/or services.