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Customer Service Staff

Salary undisclosed

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Company Description

GrowthFn is a boutique Staffing Firm based in Kuala Lumpur, with a decade of experience in helping organizations worldwide find their Right-Fit employees. We specialize in serving the IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure, and Renewable Power industries.

Role Description

This is a full-time on-site role for a Customer Service Staff located in Yogyakarta. The Customer Service Staff will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a daily basis.

*Position* : Customer service - Online Travel Agents (OTA)

Jobdesc* : Email and Mostly Call

Location* : *YOGYAKARTA* Work in Office Lippo Mall

Job Type* : *24 hours Shifting schedules (Morning, Noon & Night)* Employees are required to work 5 days followed by 2 days off.

Please note that the off days may not always coincide with Saturdays/Sundays and may vary from week to a week.

*Salary:2.6 - 2,9 million Gross (Exclude Benefit)

Minimum Education* is D3 or S1*

Start date*: Must ready to join Concentrix on 11th Nov 2024*

*Job Summary:*

* Understand customer enquiries and respond via applicable channels: email, and chat.

* Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

* Manage customer escalations and ensure that these are answered, tracked, and escalated as required

* Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes

* Ensure all SLAs are met accordingly

* Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

* Provide a high level of professionalism and competent customer service

* Able to communicate effectively with customers in a friendly and polite manner following the processes.

Company Description

GrowthFn is a boutique Staffing Firm based in Kuala Lumpur, with a decade of experience in helping organizations worldwide find their Right-Fit employees. We specialize in serving the IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure, and Renewable Power industries.

Role Description

This is a full-time on-site role for a Customer Service Staff located in Yogyakarta. The Customer Service Staff will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a daily basis.

*Position* : Customer service - Online Travel Agents (OTA)

Jobdesc* : Email and Mostly Call

Location* : *YOGYAKARTA* Work in Office Lippo Mall

Job Type* : *24 hours Shifting schedules (Morning, Noon & Night)* Employees are required to work 5 days followed by 2 days off.

Please note that the off days may not always coincide with Saturdays/Sundays and may vary from week to a week.

✅*Salary:2.6 - 2,9 million Gross (Exclude Benefit)

Minimum Education* is D3 or S1*

Start date*: Must ready to join Concentrix on 11th Nov 2024*

✅ *Job Summary:*

* Understand customer enquiries and respond via applicable channels: email, and chat.

* Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

* Manage customer escalations and ensure that these are answered, tracked, and escalated as required

* Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes

* Ensure all SLAs are met accordingly

* Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

* Provide a high level of professionalism and competent customer service

* Able to communicate effectively with customers in a friendly and polite manner following the processes.