Customer Service Staff
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Company Description
GrowthFn is a boutique Staffing Firm based in Kuala Lumpur, with a decade of experience in helping organizations worldwide find their Right-Fit employees. We specialize in serving the IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure, and Renewable Power industries.
Role Description
This is a full-time on-site role for a Customer Service Staff located in Yogyakarta. The Customer Service Staff will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a daily basis.
*Position* : Customer service - Online Travel Agents (OTA)
Jobdesc* : Email and Mostly Call
Location* : *YOGYAKARTA* Work in Office Lippo Mall
Job Type* : *24 hours Shifting schedules (Morning, Noon & Night)* Employees are required to work 5 days followed by 2 days off.
Please note that the off days may not always coincide with Saturdays/Sundays and may vary from week to a week.
*Salary:2.6 - 2,9 million Gross (Exclude Benefit)
Minimum Education* is D3 or S1*
Start date*: Must ready to join Concentrix on 11th Nov 2024*
*Job Summary:*
* Understand customer enquiries and respond via applicable channels: email, and chat.
* Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
* Manage customer escalations and ensure that these are answered, tracked, and escalated as required
* Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
* Ensure all SLAs are met accordingly
* Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
* Provide a high level of professionalism and competent customer service
* Able to communicate effectively with customers in a friendly and polite manner following the processes.
Company Description
GrowthFn is a boutique Staffing Firm based in Kuala Lumpur, with a decade of experience in helping organizations worldwide find their Right-Fit employees. We specialize in serving the IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure, and Renewable Power industries.
Role Description
This is a full-time on-site role for a Customer Service Staff located in Yogyakarta. The Customer Service Staff will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a daily basis.
*Position* : Customer service - Online Travel Agents (OTA)
Jobdesc* : Email and Mostly Call
Location* : *YOGYAKARTA* Work in Office Lippo Mall
Job Type* : *24 hours Shifting schedules (Morning, Noon & Night)* Employees are required to work 5 days followed by 2 days off.
Please note that the off days may not always coincide with Saturdays/Sundays and may vary from week to a week.
✅*Salary:2.6 - 2,9 million Gross (Exclude Benefit)
Minimum Education* is D3 or S1*
Start date*: Must ready to join Concentrix on 11th Nov 2024*
✅ *Job Summary:*
* Understand customer enquiries and respond via applicable channels: email, and chat.
* Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
* Manage customer escalations and ensure that these are answered, tracked, and escalated as required
* Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
* Ensure all SLAs are met accordingly
* Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
* Provide a high level of professionalism and competent customer service
* Able to communicate effectively with customers in a friendly and polite manner following the processes.