Technical Support Specialist

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Responsibilities

• Perform necessary technical support to all business unit operations and further the Group’s strategy.
• Answer users’ inquiries regarding computer software and hardware operation to resolve problems.
• Provide support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.
• Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Provide support for assigned units of all network components including network accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team members in support calls.

Qualifications

• Minimum 5 years of experience as a IT / Technical Support, preferably from Banking Industry.
• Possess strong communication and presentation skills.
• Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
• Strong analytical, problem solving, and decision-making skills.
• Bachelor's degree in Computer Engineering or any relevant fields