Epicareer Might not Working Properly
Learn More

Senior Front Office Manager

Salary undisclosed

Apply on


Original
Simplified

We are thrilled to announce an incredible opportunity to be a part of FINNS World's Best Beach Club. We are on the lookout for a vibrant and dynamic Senior Front Office Manager to bring their energy and enthusiasm to create unforgettable service and party experiences for our guests.

Summary :

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Location: Bali, Indonesia

Responsibilities:

  • Oversee the day-to-day operations of the guest service department
  • Develop and implement guest service policies and procedures
  • Handle escalated guest issues and ensure prompt resolution
  • Act as a point of contact for VIP guests and special requests
  • Monitor guest feedback and implement improvements based on feedback
  • Coordinate special requests and arrangements for guests
  • Analyze guest feedback and performance metrics
  • Maintain effective communication with guests, team members, and other departments
  • Handle guest inquiries, concerns, and requests in a professional and timely manner
  • Lead, train, and supervise the guest service team

Qualifications:

  • Proven experience in guest service or customer service management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to handle difficult situations with diplomacy and professionalism
  • Proficient in using customer relationship management (CRM) software
  • Proficient in using OPERA system
  • Detail-oriented with a focus on providing exceptional guest experiences
  • Bachelor's degree in Hospitality Management, Business Administration, or a related fild.

Perks and benefits:

  • An opportunity to work in a world-renowned beach club
  • Growing your skills and the possibility of growing within the company
  • Fast growing company
  • Competitive salary package
  • Quarterly bonus incentive based on KPI
  • FINNS Bali Membership
  • BPJS and insurance Mandiri healthcare