Sales Manager

esponsible for making sure client and customer needs are being met and understood by each department in the company (Account Management). Their duties include creation and managing new opportunities and adding new customers, handling any client complaints, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client-company relationship.

Key Responsibilities

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs, resolving complaints and keeping track of all processes that pertain to the client’s desires
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. monthly, quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth
• Communicating with clients to ensure that all their needs are understood and addressed with assigned accounts. From lower operations to C-Levels.
• Building strong client relationships to maintain/grow existing business and acquire new customers according to company plan.
• Collaborating with internal departments to ensure that they fulfilled all customer requests.
• Collecting and analyzing data concerning consumer behavior to understand changing needs

MUST HAVE

• Tertiary Degree/Diploma in Engineering desirable.
• Excellent Communication skills with customer and internal (all levels).
• Have experience working with multiple discipline departments within the same organization. Handles Large Corporate and International Corporate Account, must be able to communicate with high level customer. E.g. Oil & Gas clients
• Min. 10 to 12 years direct selling in relevant industry and customer base.
• Large Project management experience (>USD1Million single project)
• Technically Sound in Process Control Industry

WE VALUE

• Competitive in project pursue and has a passion for winning.
• Mindset on customer satisfaction (internal & external).
• Large Project Pursue Leads experience (track record preferred), experience in project cycle development. EPC and Consultant selling.
• Capable to prioritize task and activities.
• Experience working and leading multidisciplinary and multicultural groups.
• Experience with selling tools e.g. CRM / Sales Force.
• Hands on experience in industry process solutions project and services sales.
• Understanding of sales performance metrics.
• Excellent communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.