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Operations Manager

Salary undisclosed

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Job Titled : Operation Manager ( 5 years )

Requirements:

  • Minimum 5 years’ experience as an Operation Manager for Support and Maintenance Projects
  • Excellent software knowledge, including Microsoft products, MS SQL, Exchange, and Apple iOS system
  • Excellent knowledge of IT services methodology such as ITIL, ITSM, and others methodology (ITIL or ITSM Certificate will be an advantage)
  • Excellent knowledge of IT networking environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards
  • Excellent communication skills & Leadership ability
  • Outstanding organizational skills
  • Knowledge of organizational effectiveness and operations management

Responsibilities:

  • Measure service satisfaction levels and resolve system and application issues with the team to meet the SLA as per the project contract
  • Managing and upholding the troubleshooting escalation process
  • Resolving system and application issues with the team to meet the SLA
  • Occasionally working with third parties to rectify issues
  • Effectively delegate any maintenance issues to be resolved on each shift and small projects to the right skills in the team, planning and managing Collaborate with cross-functional teams to design and implement efficient operational processes
  • Develop, document, and maintain comprehensive Standard Operating Procedures (SOPs)
  • Foster strong relationships with internal teams and external.
  • Experience in customer service is essential, as is several years’ experience in a 1st or 2nd line IT support
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