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Key Responsibilities:
- Oversee and manage the overall operations and strategic direction of contact center projects.
- Ensure efficient and effective service delivery by optimizing operational processes.
- Lead and inspire a high-performing team to meet performance targets and customer satisfaction goals.
- Manage resources, ensuring alignment with business objectives and operational efficiency.
- Collaborate with cross-functional teams and stakeholders to drive continuous improvement and innovation.
- Monitor and ensure compliance with industry regulations and best practices.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of proven experience in operations management within the contact center industry.
- Strong leadership and management skills with the ability to inspire and motivate teams.
- Strategic thinker with excellent problem-solving abilities and a focus on driving innovation.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate across teams.
- Results-driven mindset, focused on measurable outcomes and operational efficiency.
- In-depth knowledge of regulations, compliance standards, and industry best practices in operations management.
- Adaptability and resilience to excel in a fast-paced, dynamic environment with competing priorities.
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