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Head of Operations

Salary undisclosed

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Key Responsibilities:

  • Oversee and manage the overall operations and strategic direction of contact center projects.
  • Ensure efficient and effective service delivery by optimizing operational processes.
  • Lead and inspire a high-performing team to meet performance targets and customer satisfaction goals.
  • Manage resources, ensuring alignment with business objectives and operational efficiency.
  • Collaborate with cross-functional teams and stakeholders to drive continuous improvement and innovation.
  • Monitor and ensure compliance with industry regulations and best practices.

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Minimum of 5 years of proven experience in operations management within the contact center industry.
  • Strong leadership and management skills with the ability to inspire and motivate teams.
  • Strategic thinker with excellent problem-solving abilities and a focus on driving innovation.
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate across teams.
  • Results-driven mindset, focused on measurable outcomes and operational efficiency.
  • In-depth knowledge of regulations, compliance standards, and industry best practices in operations management.
  • Adaptability and resilience to excel in a fast-paced, dynamic environment with competing priorities.