E-commerce Host & Operations
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Job Description:
EcoFlow, a leading innovator in portable power solutions, is seeking a dynamic E-commerce Host & Operations to monitor, manage, create breakthrough ideas and streamline our online operations while engaging customers through live streaming and chat support. This position plays a critical role in ensuring a seamless online shopping experience, overseeing daily e-commerce activities, hosting product demonstrations, and providing excellent customer service to ensure EcoFlow’s customers have a seamless and engaging experience.
Key Responsibilities:
1. E-commerce Operations :
• Oversee and manage daily e-commerce operations, including product listings, inventory updates, order processing, and tracking.
• Ensure the online store run smoothly, with accurate product information and timely order fulfillment.
• Collaborate with the marketing and logistics, to ensure smooth operational workflows.
2. Live Streaming & Product Demonstrations:
• Host live-streamed product showcases, demonstrations, and promotional events to engage and attract customers.
• Respond to live viewer questions and comments in real-time during streaming sessions.
• Develop engaging content to promote products, answer inquiries, and drive sales during livestreams.
3. Customer Support & Engagement:
• Provide timely and friendly responses to customer inquiries via live chat, live stream and other communication channels.
• Resolve customer issues, including order inquiries, returns, and product-related concerns, ensuring a positive customer experience.
• Track customer feedback and work with teams to implement improvements based on customer suggestions.
4. Monitoring & Reporting:
•Monitor e-commerce metrics, such as sales performance, traffic, and customer satisfaction.
• Provide regular updates and reports to management regarding operations, live streaming performance, and customer engagement.
5. Collaboration:
• Work closely with the marketing team to plan promotions, sales events, and other campaigns.
• Assist in creating content for social media platforms, including product highlights, promotional materials, and customer interaction strategies.
Qualifications
• A bachelor's / Diploma degree in Business Administration, Marketing, Communications, E-commerce, or a related field is preferred.
• Relevant certifications or coursework in digital marketing, customer service, or live streaming are a plus.
• Minimum 1 year of proven experience in e-commerce operations, live streaming, or a customer service role .
• Strong communication and interpersonal skills, with the ability to engage and connect with an online audience.
• Ability to multitask and handle fast-paced, dynamic environments.
• Basic knowledge of e-commerce platforms (e.g., Shopee, Tiktok, Tokopedia, etc.).
• Comfortable with technology and live-streaming software (e.g., OBS).
• Strong problem-solving skills and a customer-first mindset.
• Attention to detail and organizational skills.
EcoFlow, a leading innovator in portable power solutions, is seeking a dynamic E-commerce Host & Operations to monitor, manage, create breakthrough ideas and streamline our online operations while engaging customers through live streaming and chat support. This position plays a critical role in ensuring a seamless online shopping experience, overseeing daily e-commerce activities, hosting product demonstrations, and providing excellent customer service to ensure EcoFlow’s customers have a seamless and engaging experience.
Key Responsibilities:
1. E-commerce Operations :
• Oversee and manage daily e-commerce operations, including product listings, inventory updates, order processing, and tracking.
• Ensure the online store run smoothly, with accurate product information and timely order fulfillment.
• Collaborate with the marketing and logistics, to ensure smooth operational workflows.
2. Live Streaming & Product Demonstrations:
• Host live-streamed product showcases, demonstrations, and promotional events to engage and attract customers.
• Respond to live viewer questions and comments in real-time during streaming sessions.
• Develop engaging content to promote products, answer inquiries, and drive sales during livestreams.
3. Customer Support & Engagement:
• Provide timely and friendly responses to customer inquiries via live chat, live stream and other communication channels.
• Resolve customer issues, including order inquiries, returns, and product-related concerns, ensuring a positive customer experience.
• Track customer feedback and work with teams to implement improvements based on customer suggestions.
4. Monitoring & Reporting:
•Monitor e-commerce metrics, such as sales performance, traffic, and customer satisfaction.
• Provide regular updates and reports to management regarding operations, live streaming performance, and customer engagement.
5. Collaboration:
• Work closely with the marketing team to plan promotions, sales events, and other campaigns.
• Assist in creating content for social media platforms, including product highlights, promotional materials, and customer interaction strategies.
Qualifications
• A bachelor's / Diploma degree in Business Administration, Marketing, Communications, E-commerce, or a related field is preferred.
• Relevant certifications or coursework in digital marketing, customer service, or live streaming are a plus.
• Minimum 1 year of proven experience in e-commerce operations, live streaming, or a customer service role .
• Strong communication and interpersonal skills, with the ability to engage and connect with an online audience.
• Ability to multitask and handle fast-paced, dynamic environments.
• Basic knowledge of e-commerce platforms (e.g., Shopee, Tiktok, Tokopedia, etc.).
• Comfortable with technology and live-streaming software (e.g., OBS).
• Strong problem-solving skills and a customer-first mindset.
• Attention to detail and organizational skills.
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