IT Support (Mandarin Speaker)
Salary undisclosed
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Who We Are
PT Kredit Biro Indonesia Jaya (Credit Bureau Indonesia, “CBI”) as one of the private credit bureaus in Indonesia has been established since 2014 and obtained an operational license from Otoritas Jasa Keuangan (OJK) as Lembaga Pengelola Informasi Perkreditan (LPIP) in 2015.
In November 2021, after obtaining approval from OJK, CBI received additional capital from shareholders and appointed a new management team, which aims to provide new and leading-edge services and products. This new identity will also strengthen CBI's position as the "best-in-class, modern and innovative" credit bureau in Indonesia.
CBI is a trailblazer in the credit bureau industry, dedicated to fostering a culture of excellence and innovation. We believe in the power of a talented and diverse team to bring cutting-edge solutions to our clients and contribute to the overall success of the financial landscape in Indonesia.
Why Join Us
We are seeking a skilled and motivated IT Helpdesk Technician who is fluent in Mandarin to join our dynamic B2B support team. The ideal candidate will possess a strong educational background in Information Technology, along with at least 4 years of hands-on experience in an IT support role. The successful candidate will provide technical assistance to CBI clients, attend to application & data issues and ensure a high level of customer satisfaction.
Key Responsibilities
PT Kredit Biro Indonesia Jaya (Credit Bureau Indonesia, “CBI”) as one of the private credit bureaus in Indonesia has been established since 2014 and obtained an operational license from Otoritas Jasa Keuangan (OJK) as Lembaga Pengelola Informasi Perkreditan (LPIP) in 2015.
In November 2021, after obtaining approval from OJK, CBI received additional capital from shareholders and appointed a new management team, which aims to provide new and leading-edge services and products. This new identity will also strengthen CBI's position as the "best-in-class, modern and innovative" credit bureau in Indonesia.
CBI is a trailblazer in the credit bureau industry, dedicated to fostering a culture of excellence and innovation. We believe in the power of a talented and diverse team to bring cutting-edge solutions to our clients and contribute to the overall success of the financial landscape in Indonesia.
Why Join Us
- Innovative Environment: Continuously investing in cutting-edge technologies, including the powerful realm of artificial intelligence, your role becomes a pivotal part of our journey into the dynamic and evolving landscape of financial services. Being part of our innovative environment is your gateway to an exciting and forward-thinking career
- Impactful Work: We offer more than just a job; we provide an opportunity to play a crucial role in shaping the financial future of individuals and businesses across the nation. As a licensed credit bureau, our commitment to accuracy, reliability, and timeliness sets the stage for impactful work
- Professional Development: We are committed to the growth of our employees. Join a team that encourages continuous learning and offers opportunities for career advancement.
- Collaborative Culture: Work in a collaborative and inclusive environment where your ideas are valued, and teamwork is key to achieving our goals.
We are seeking a skilled and motivated IT Helpdesk Technician who is fluent in Mandarin to join our dynamic B2B support team. The ideal candidate will possess a strong educational background in Information Technology, along with at least 4 years of hands-on experience in an IT support role. The successful candidate will provide technical assistance to CBI clients, attend to application & data issues and ensure a high level of customer satisfaction.
Key Responsibilities
- Provide first-level support for IT-related issues via phone, email, and chat in Mandarin and English.
- Troubleshoot and resolve software, data and network problems, escalating complex issues to senior staff as necessary.
- Assist users with account management, on-boarding and system issues/updates.
- Maintain accurate documentation of reported issues and resolutions in the ticketing system.
- Collaborate with team members to enhance knowledge sharing and improve support processes.
- Participate in team projects and initiatives as needed, contributing technical expertise.
- Monitor and respond to service requests in a timely manner, ensuring compliance with service level agreements (SLAs).
- Conduct training sessions for end-users on various software applications.
- Stay updated with the latest IT trends, tools, and best practices to improve support services.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in IT support or helpdesk roles.
- Proficient in Mandarin and English, with excellent verbal and written communication skills.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Experience with networking concepts, hardware troubleshooting, and remote support tools.
- Customer-focused mindset with strong problem-solving skills and attention to detail.
- Ability to work independently and in a team-oriented environment.
- Have a potential capacity to lead a team.
- Relevant IT certifications (e.g., MySQL, Microsoft Certified, etc) are a plus.
- Experience with ticketing systems and remote support software.
- Familiarity with data-based and mobile device management.
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