Manager Catering & Facilities Hospitality Services

Some of your duties will include:

The Manager - Catering & Facilities Hospitality Services, will oversee all hospitality-related services at the mining site, ensuring a high standard of catering, facility management, and accommodation services. This role is crucial for maintaining a conducive work environment for on-site personnel, ensuring their comfort, safety, and well-being. The manager will develop and implement operational standards, lead vendor management, and optimize resources to support the company’s strategic goals in employee satisfaction and operational efficiency.

Catering Operations Management:

• Oversee all aspects of the catering service, ensuring high-quality meal preparation, food safety, and hygiene standards.
• Monitor and control work together with Businesses partner site management on develop and implement menus in collaboration with the culinary team, accommodating dietary restrictions and cultural preferences.
• Monitor and control work together with Businesses partner site management on quality food ingredients, manage inventory, and control food-related costs.
• Review budged related to catering (food cost, kitchen equipment, and other supporting equipment’s)
• Monitoring and review related to Catering facilities
• Monitoring and review related to customer satisfaction and work together with Vendor to get the read feed back
• To make report related to Catering on weekly and monthly bases

Facilities Management:

• Manage all on-site facilities, including accommodations, dining areas, recreational spaces, and office spaces.
• Work with IFMS Maintenance dept. team to Ensure the regular maintenance of all facilities, addressing any issues promptly to maintain a high standard of comfort and functionality.
• Manage and Monitor, work with contractor related to the housekeeping and janitorial services, ensuring cleanliness and adherence to health and safety standards on Camp facilities.
• Manage and monitor on General cleaning of Offices, General & Public facilities
• Manage and Monitor on Laundry for the employees stay in the camp, to ensure the laundry operation operate on Standard and the Laundry result meet the company expectation.
• Manage the Camp Allocation for all employees stay in the camp on site
• Manage the Housing allocation for all employees stay in the Housing facilities
• Monitor with team for operation Retail Stores in site

Vendor and Contract Management:

• Liaise with third-party service providers for catering, housekeeping, and other hospitality services, ensuring contract compliance and performance standards.
• Negotiate contracts with vendors, monitoring service quality and cost-effectiveness.
• Health, Safety, and Environmental Compliance:
• Ensure all hospitality services comply with relevant HSE standards, conducting regular audits and risk assessments.
• Implement training programs for staff to uphold health and safety practices.

Financial Management:

• Develop and manage the hospitality budget, ensuring effective cost control and resource allocation.
• Prepare monthly financial reports, tracking expenditures and identifying areas for cost savings.

Team Leadership:

• Recruit, train, and manage a team of hospitality and facilities staff, fostering a positive work environment.
• Conduct performance appraisals, provide feedback, and support career development initiatives within the team.

Customer Service Excellence:

• Maintain a customer-focused approach, regularly gathering feedback from staff and making adjustments to improve hospitality services.
• Address and resolve any service-related complaints promptly and professionally.

What skills and experience do you need?

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree is a plus).
• Proven experience in hospitality management, with a minimum of 20 years, and have proven track record to looks after operations directly for food & beverage/ Catering, Camp Management, Housekeeping and Laundry as General Manager Operations (overseas Camp, food & beverage, kitchen, housekeeping, landscaping, laundry with minimum 8 years experiences in similar role).
• Prior experience in a remote or industrial setting (such as mining, oil & gas, or construction) is highly preferred
• Strong knowledge of Camp Management Operations, food safety standards, quality control, and hospitality best practices; Proven ability in vendor management, contract negotiation, and budget management; Solid understanding of HSE compliance requirements related to hospitality services; Strong project management skills, including budget management, procurement, cost control, and forecasting;
• Proficient in using hospitality management software and tools; Have a knowledge of industry trends and best practices; Proven experience in managing large-scale of hospitality services and operations within an organization, such as hotels, resorts, restaurants, or event venues
• Certifications in Health & Safety (e.g., OSHA) and Food Safety (e.g., HACCP) are advantageous.
• This position requires Excellent leadership and interpersonal skills, with the ability to motivate and lead a diverse team, organizational, and customer service skills to excel in a dynamic industry; Experience in managing and leading a diverse team of employees; Good interpersonal and communication skills; Ability to work both independently and as a team player and thrive in a fast paced, high-pressure environment dependent on managing multiple project timelines and schedules simultaneously;
• Excellent communication skills in English both verbal and written and computer literate (Advance in data analysis & statistic management skills).
• Willing to be based at site with regular working days; Possibility to relocate family.