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Sales and Partnership Lead

Salary undisclosed

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Job Responsibility :

Client Retention and Satisfaction:

  • Regular Communication: Maintaining consistent communication with clients to understand their needs, concerns, and feedback.
  • Problem Resolution: Addressing and resolving any issues or challenges clients may face, ensuring a positive experience.
  • Customer Support: Acting as the main point of contact, they facilitate support services and ensure client inquiries are promptly addressed.

2. Building and Nurturing Relationships:

  • Trust Building: Establishing and maintaining trust with clients is fundamental. RMs focus on building long-term relationships by being reliable, transparent, and supportive.
  • Personalization: Understanding the unique needs and preferences of each client to offer tailored solutions and services.

3. Identifying Opportunities:

  • Cross-Selling and Upselling: RMs identify opportunities to offer additional products or services that could benefit the client, thereby increasing revenue.
  • Renewals and Retention Strategies: They work to ensure that clients renew contracts or continue their engagement with the company.

4. Client Onboarding:

  • Smooth Onboarding Process: RMs often play a role in ensuring new clients are effectively onboarded, guiding them through the initial stages of their relationship with the company.
  • Expectation Management: Setting and managing expectations during the onboarding phase to align the company’s offerings with the client’s needs.

Qualifications:

• Bachelor’s degree in Sales, Business, Communications, or a related field.

• 2-3+ years of experience in brand activation, event management, or experiential sales.

• Strong project management skills with the ability to manage multiple projects simultaneously.

• Excellent communication and interpersonal skills.

• Creative thinker with a passion for creating unique and engaging brand experiences.

• Ability to work collaboratively in a fast-paced, dynamic environment.

• Proficiency in Microsoft Office Suite and event management software