Credit Control Services QA & Policy, Operations, SeaBank
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Job Description
- Implement the Quality Assessment plan for all transactions and operations in the Credit Control Services division.
- Analyze findings of the assessment and prepare assessment result reports.
- Review findings and propose plans to improve or change the procedure or workflow.
- Monitor corrective action made by the Credit Control Services division related to the findings of the quality assessment.
- Monitor corrective action from regulator findings.
- Prepare and socialise SOP/TGU in the Credit Control Services Division Operations as a guide to procedure and work standards.
- Check the relevance of the applicable SOP/TGU, to be adjusted to the latest regulations or support the effectiveness and efficiency of work.
- Conduct documentation and administration related to all procedures and provisions in the Credit Control Services division.
- Minimum Bachelor's degree from any field
- Minimum 2 years experience in related field
- Understanding the regulations and procedures of the banking Industry
- Strong Written and Verbal communication
- Strong Analytical and Problem-Solving Skills
- Advanced Microsoft Office skills (e.g., Excel and PowerPoint)
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