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Shopee Live Trainer - Operations (Solo)

Salary undisclosed

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Job Description

  • Assist the New Hire administration process
  • Conduct an onboarding and training process, so that New Hire can understand the material quickly and accompany New Hire when doing tandem processes with buddies.
  • Create New/ Modified/ Refreshment SOP slides to make it easier for Agents, QA and Shift Leads to understand the existing SOP.
  • Make a Post Test to measure the understanding of Agents, QA and Shift Leads of the material that the trainer has conveyed
  • Deliver New/ Modified/ Refreshment SOP to Agent, QA and Shift Leads
  • Make a New/ Modified/ Refreshment SOP Training Report as a reference that Agent, QA and SL have understood the material and reported to the Policy Team and Regional Team so that the SOP is immediately valid/onboard.
  • Create Post Test and Competency Test as a standardization of new Shopee Live employees so that they can work in accordance with the specified target.
  • Conducted SOP Training and Refreshment for agents who experienced a dedicate transfer
  • Became an arbitrator during calibration process so that the right and correct answers were obtained
  • Monitoring performance agents with other stakeholders

Requirements

  • Good communication, presentation, and interpersonal skills
  • Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide
  • Passion for helping agents thrive
  • Fresh graduates are welcome
  • Excellent time management and organizational skills
  • Have high discipline, ownership spirit, ability to find an out of the box idea and do new ways to make daily operations more energetic, motivated, and have a sense of entertainment