Practice and Guest Services Assistant

The opportunity

Are you ready to make your mark as part of our Global Operations Team?

Then you’ve come to the right place. At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one.

As a Practice and Guest Services Assistant you will play an important role in providing our clients with a distinctive client experience. Guest Services works closely with other Business Services teams to ensure a high-quality and effortless experience that sets us apart from our competitors. You will have the support and resources to enhance your skills to provide World-Class Service at White & Case.

The Practice and Guest Services Assistant will work closely with our Finance and Admin Manager and be responsible for managing front of house operations, greeting visitors and staff and supporting the needs for these groups. The role also provides ad hoc support to the Practice Assistants on secretarial, administrative and project related work. You will be a strong team player, actively seeking to improve working processes, anticipate needs and taking the next step.

At White & Case, we foster a collegial working environment where partners are friendly and accessible, and colleagues always supportive and open to questions.

Key Responsibilities

• Managing reception duties in a professional and co-ordinated manner
• Greeting and serving clients and visitors
• Assisting with the co-ordination of video conference and conference call set up.
• Contacting maintenance team of landlord for A/C, electricity and lighting repairs
• Ordering, maintaining and restocking office supplies.
• Provide general administrative support to Lawyers, including but not limited to, arranging meetings, booking rooms, handling calls, supporting travel related needs and expense reimbursements
• Use good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedbacks, concerns, issues and workarounds;
• Manage any other duties or projects as reasonably requested by the Finance and Admin Manager, the Lawyers or the leadership team.

The Skills And Attributes We Are Looking For

• 4+ years of proven working experience in a guest services or practice assistant role, international law firm experience is preferred.
• Strong communication skills both written and verbal.
• Excellent MS Office skills and professional telephone manners.
• Good judgement asks questions and strong communication skills.
• High level of integrity and diligence
• Ability to build strong relationships.
• Ability to work well independently and in a team environment.
• Excellent attention to detail.
• Fluency in English is a must with additional language skills a plus.
• Flexibility to be able to cover evenings/weekend (only as and when needed and rostered).

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a Practice and Guest Services Assistant, and our benefits are designed to support your changing needs and priorities across different life stages.

About White & Case

We are an elite global law firm working in association with Indonesian law firm Witara Cakra Advocates (WCA). Together, our deeply rooted local expertise and long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

How To Apply

Interested? Please apply by submitting your CV for further consideration.

White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or accommodation to participate in our application and/or interview process, please email the recruiting contact listed. We will be happy to work with you.

For general queries regarding this opportunity please Emily Kumar on [email protected]

Note to recruitment agencies: Our internal Recruitment team are responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction.

Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the APAC Recruitment Team.

When engaging with agencies, we are supported by our preferred suppliers.