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Customer Service English - Bali

Salary undisclosed

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Qualifications:

- Minimum D3 / S1 any major

- Minimum GPA 2.75

- Experience minimum 2 year in hospitality or travel industry

- Fluent in English both of Written and Speaking (Minimum C1 level required)

- Communicative

- Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday

- Willing to be placed in BALI

Responsibility:

- Answering an Incoming calls and Respond to Email

- Handle Customer Inquiries by calls and email

- Provide Customers about Product and Service Information

- Identify and Escalate Priority Issues

- Documenting All Information According to Standard Operating Procedures

- Complete All Chat Logs

- Updating customers profile into computer

- Conduct customer surveys to ascertain level of customer service

- Able to quickly locate user problems and provide solution