Head of Collection Analytics & Strategy
Salary undisclosed
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Job Description
- Analysing and reviewing the performance of all our collections and recoveries strategies
- Working with Credit Risk and Operational stakeholders to set challenger strategies that improve performance and make sure alignment in forecasts of collections performance and the impact on loss rates
- Reviewing customer feedback and outcomes that emerge from our collections and recovery activities and constantly assessing the fairness and customer perspective of how we perform
- Building out and regularly reviewing our end to end controls and oversight activities to give clarity to colleagues of what good looks like
- Designing end to end customer journeys, processes, procedures and treatment strategies
- Building a framework of reporting that provides insight into the effectiveness of our activities
- Supporting our governance structure by reporting and escalating the right data to maintain strong oversight and to understand our priorities, risks and issues
- Managing all of our recovery activity across the Bank and making sure we meet regulatory requirements for all types of customers in financial distress
- Monitoring standards of implementation and owning the Group wide outcome testing framework for collections and recoveries
- Owning the Group wide risk and control framework for collections and recovery activities and providing oversight of suppliers in this area
- Being responsible for the design and implementation of Group wide competency frameworks that underpin collections and recovery processes
- Understand the risks associated with your job and what that means for you, Indodana and all our stakeholders
- Naturally, you will have experience of leading a team in the end to end collections and recoveries lifecycle covering retail lending
- We need you to have experience of working with regulators and managing vendors and third party relationships
- You will have an extensive knowledge of the debt management industry and the relevant regulations
- We would love for you to have experience working with and influencing senior leaders across different business areas, and knowing how to translate complex and technical processes
- You will have an understanding of the different needs of retail customers and the appropriate customer journey and process for each of them
- You will need to know what is crucial when setting out a successful collections strategy, how to implement the strategy and what the success indicators are and how to set them
- In order to excel in this role, you will have experience of building a framework of reporting from scratch. You will know what good governance testing looks like and how to create it
- Proven experience as Head of Collection, Operation Strategy, Risk Managementor similar leadership role
- Managed team of 1000+ team members
- Familiarity with all business functions including HR, finance, risk and IT
- Experience with implementing IT systems
- Experience with implementing Collection and Operation Reporting
- Expert in data analytics and reporting
- Analytical mind
- Problem-solving aptitude
- BSc/BA in Business, Operation, Computer Science or other relevant field
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