Customer Service Specialist
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Hiring Experienced and Fresher
This is 24/7 Operations
English Fluency - Written and Spoken English
Education – Diploma 3 / Bachelor Degree
Location: Yogyakarta
Salary - Upto 3,043,000
Essential Functions/Core Responsibilities -
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to
resolve customer issues that are non-standard/unstructured and require some clarification or conceptual
thinking
• Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build
rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services