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Customer Service Specialist

Salary undisclosed

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Hiring Experienced and Fresher

This is 24/7 Operations

English Fluency - Written and Spoken English

Education – Diploma 3 / Bachelor Degree

Location: Yogyakarta

Salary - Upto 3,043,000

Essential Functions/Core Responsibilities -

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to

resolve customer issues that are non-standard/unstructured and require some clarification or conceptual

thinking

• Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build

rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain broad knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services