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- Strategic Leadership
Develop and execute the strategic vision for the HR Shared Services function aligned with the overall HR and organizational goals.
Drive continuous improvement initiatives to enhance service delivery, streamline processes, and optimize operational efficiency.
Collaborate with senior leaders to understand business needs and ensure HR Shared Services align with organizational objectives.
- HR Service Delivery
Oversee end-to-end HR service delivery, including but not limited to employee on boarding, benefits administration, HR data management, payroll processing, employee inquiries, global mobility, HR policy interpretation, recruiting and training.
Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality, timeliness, and compliance.
Implement best practices to enhance the employee experience and ensure consistent delivery of HR services across the organization.
- Local Policy and HR Practice defining
Act as an expert and advisor to employees and management, where you are responsible in providing guidance on HR policies, employee relations, and conflict resolution.
Collaborate with global CoE to harmonize compensation and benefits design, local policies and labor practices
- Process Optimization and Technology:
Identify opportunities for process improvement and automation within the HR Shared Services function.
Evaluate and implement HR systems and technologies to enhance operational efficiency, data accuracy, and self-service capabilities.
Collaborate with IT and other stakeholders to ensure effective integration and maintenance of HR systems.
- Compliance and Risk Management:
Ensure compliance with relevant employment laws, regulations, and data privacy requirements.
Develop and implement controls and procedures to mitigate operational and compliance risks within HR Shared Services.
Stay abreast of industry trends and evolving best practices in HR Shared Services, recommending proactive measures to address emerging challenges.
- Education & Languageļ¼
Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
Proven experience in a leadership role within HR Shared Services, preferably in a large multinational organization.
Prior experience being a site HR leader supporting a sizable manufacturing plant is required.
In-depth understanding of compensation and benefits, Indonesia employment laws, regulations, and data privacy requirements.
Strong knowledge of HR processes, including employee life cycle management, benefits administration, payroll, and HRIS.
Demonstrated experience in process improvement, automation, and implementation of HR systems.
Exceptional leadership and people management skills, with a track record of building and developing high-performing teams.
Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels.
Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
Proactive mindset, with the ability to drive change, manage ambiguity, and adapt to a dynamic business environment.
