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Remote: L1 Support Engineer (APJ time zone)

Salary undisclosed

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Company specialization: IT solutions

Company sales geography: worldwide

Contract: b2b

Job description:

Job as an L1 Support Engineer is to ensure end-users can perform their jobs effectively and efficiently with minimal interruption due to technical issues. You should have strong problem-solving skills, technical knowledge, and excellent communication skills to provide timely and effective technical support to end-users.

Job responsibilities:

  • Respond to support requests from end-users via phone, email, or chat
  • Identify technical issues related to software applications
  • Create and maintain user accounts and permissions on software applications
  • Provide basic training to end-users on the use of software applications
  • Follow standard operating procedures and ensure compliance with company policies and guidelines
  • Document support requests, troubleshooting steps, and issue resolutions using a ticketing system
  • Collaborate with other IT teams to resolve complex issues and provide feedback for process improvement

Qualifications:

  • Excellent problem-solving skills and Documentation Skills
  • Proven customer service skills
  • Good communication skills (Verbal & Written) in English (B2 and above) and ability to work within a 24x7 support environment
  • CRM and CMS systems experience

Working conditions:

  • b2b contract
  • Full time. APJ time zone
  • Remote work
  • Hourly or monthly rate
  • Compensation: to be approved based on interview. Target $1500-$2000 gross monthly