Team Leader Call Center - English Speaker
Salary undisclosed
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Requirements:
- Minimum 6 months’ experience in BPO industry
- Bachelor’s degree in any fields with min. GPA 2.75
- Willing to work in shifting schedule, has experience in same role.
- Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
- Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
- Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
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