Product Ops - Credit Card (Service Delivery Team) - Acceptance

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!

About Us

Duitku.com (an Aspire company) is an online payment solutions provider. We offer online payment coverage for users in Indonesia with credit and debit cards, mobile payments, e-wallets, bank transfer, prepaid cards, vouchers and many others.

About The Role

We are seeking a detail-oriented and reliable Product Ops - Credit Card (Service Delivery Team) - Acceptance to join our team.

The responsibilities covering:

• Address and resolve inquiries related to credit card payments in a timely manner.
• Generate and maintain detailed reports on transaction performance, customer complaints and periodical reports.
• Document all customer interactions and case resolutions in the system.
• Ensure all credit card transactions comply with industry standards and regulations.
• Assist in identifying and mitigating risks associated with credit card payments.
• Participate in the development and implementation of improved payment processes and protocols.
• Collaborate with the technology team to enhance the payment gateway's functionality.
• Work closely with other service delivery teams to ensure seamless processing of credit card payments.
• Communicate effectively with banks, card issuers, and other financial institutions to resolve issues.
• Stay updated on the latest trends and developments in credit card payments.
• Share knowledge & best practices with team members through training sessions & meetings.
  
  

Minimum Qualifications

• Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field.
• Minimum of 1-2 years experience in a similar role, preferably within the payments, financial services or banking industry.
• Experience with credit card payment processing/or and fraud detection is highly desirable.
• In-depth understanding of credit card processing workflows and industry standards.
• Familiarity with PCI DSS compliance requirements.
  
  

Preferred Qualification

• Proficiency with payment processing systems and tools.
• Strong analytical skills with the ability to interpret large volumes of transaction data.
• Experience with SQL or other data analysis tools is a plus.
• Excellent problem-solving abilities to address and resolve payment issues efficiently.
• Strong attention to detail to identify discrepancies and potential fraud.
• Exceptional verbal and written communication skills.
• Ability to explain complex technical information to non-technical stakeholders.
• Proficient in English.
• Strong customer service orientation with the ability to handle challenging situations calmly and professionally.
• Effective collaboration skills to work with cross-functional teams.
• Strong organizational and time management abilities.
• Capability to manage multiple tasks and priorities in a fast-paced environment.
• High degree of accuracy in data analysis and reporting.
• Keen attention to detail to ensure compliance with regulatory standards.
  
  

Additional Requirements

• Strong ethical standards and integrity in handling sensitive financial information.
• Continuous learning mindset to stay abreast of industry trends and technological advancements.
• Flexibility to work in a dynamic environment and adapt to changing priorities.
  
  

What We Offer

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  
  

Equal Opportunity Statement

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing [email protected].