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About Us
MIFX is a pioneer trading platform in Indonesia that is backed by a 24-year-old market leader in the industry, Monex Investindo Futures. We are a futures broker facilitating forex, commodities, and index trading that is fully regulated and complies with BAPPEBTI regulations.MIFX focuses on making the trading process #SemudahItu by prioritizing easy access, trading education, and providing the lowest prices to start trading where traders can buy 0.01 micro lots from our platform.
Led by a solid marketing-technology team that leverages lean analytics and agile product development with a vision of creating the most seamless trading experience for the millennial generation through the MIFX platform, we are proud to continuously grow our volumes by improving our customer experience and people's experience for sure to grow with us.
We are looking for more talents to create a positive impact.
#SemudahItu join us and be part of Indonesia's next largest fintech company! Are you ready to be a part of MIFX for the upcoming “big wave”?
What you will do:
- Manage a large volume of tickets and provide customer service via email and live chat.
- Advise customers on product or service information when necessary.
- Identify and assess customer needs to ensure satisfaction.
- Handle inquiries and complaints efficiently, offering appropriate solutions within time limits, and follow up to ensure resolution.
- Provide accurate, valid, and complete information using guidelines, procedures, and policies.
- Manage all types of feedback, complaints, and praise, escalating them when necessary.
- Always act as an on-brand, positive representative of the company.
- Deliver excellent customer support in flawless English (written and spoken).
- Utilize AI tools to streamline customer interactions and resolve issues quickly.
- Collaborate with other departments to resolve client concerns and escalate when necessary.
- Stay up-to-date on company products, policies, and services to provide accurate information.
What you will need:
- A Bachelor’s or Master’s degree in English, Communication, Business Administration, or related fields.
- Strong written and verbal communication skills in English, with the ability to explain complex issues clearly and professionally.
- Work experience in an English-speaking environment or a previous job where English was the primary language of communication.
- At least two years in customer support, preferably in finance or technology.
- Previous experience using customer support tools like Zendesk, Salesforce, or similar platforms.
- Ability to effectively evaluate, troubleshoot, and follow up on customer issues, with the capacity to replicate and document problems for escalation when necessary.
- Proven problem-solving skills, able to quickly and efficiently resolve issues while maintaining a professional and empathetic tone.
- Strong oral and written communication skills to guide customers through problem resolution and ensure satisfaction with the support provided.
- Willingness to work in shifts to provide continuous support across different time zones.
