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We are looking for a Customer Support who is fluent in both Bahasa and English. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring they have a positive experience with our services.
Key Responsibilities:
• Customer Support:
• Ticket resolution for customer inquiries relate to klikit product via phone, email, and chat in both Bahasa and English.
• Assist customers with questions and issues, providing clear and effective solutions.
• Issue Resolution:
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate team members when necessary.
• Document customer interactions and solutions to maintain accurate records and contribute to the knowledge base.
• Customer Engagement:
• Build and maintain strong relationships with customers, ensuring they feel valued and supported.
• Gather feedback from customers to help improve service delivery and identify common challenges.
• Collaboration:
• Work closely with other team members to share insights and enhance support processes.
• Participate in team meetings to discuss challenges, solutions, and service improvements.
Qualifications:
• Bachelor's degree
• 2+ years of customer support experience, preferably in a F&B tech or SaaS environment.
• Strong knowledge of customer support tools and best practices, particularly in SaaS.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Proven ability to communicate technical information clearly to non-technical users.
What You Bring:
• High Energy — you are excited, if not electric, to be joining a company at the intersection of kitchens and the creator economy, and you’re ready to contribute to the success of both. A win for us is a win for them.
• Self Starter — you can work autonomously and you love questioning the status-quo, always keeping one eye on the broader vision. When you see an opportunity you get out of your chair and make it happen.
• Keen to Learn — startups don’t stand still and neither do you. Everything from product development to new market launches, you’re interested in everything it takes to start and grow a business
• Strong Communicator — you can understand, adapt, and work alongside a wide array of stakeholders across multiple cultures and time zones
What We Offer:
• Competitive at Market Salary Package (including Employee Benefits such Insurance, Health etc.)
• Paid Company Holidays
• Exposure to a high-growth startup backed by top Filipino, SEA, AUS, and USA investors in the creator, food and tech worlds.
• We pride ourselves on being a team that promotes diversity, inclusion, mindfulness
Key Responsibilities:
• Customer Support:
• Ticket resolution for customer inquiries relate to klikit product via phone, email, and chat in both Bahasa and English.
• Assist customers with questions and issues, providing clear and effective solutions.
• Issue Resolution:
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate team members when necessary.
• Document customer interactions and solutions to maintain accurate records and contribute to the knowledge base.
• Customer Engagement:
• Build and maintain strong relationships with customers, ensuring they feel valued and supported.
• Gather feedback from customers to help improve service delivery and identify common challenges.
• Collaboration:
• Work closely with other team members to share insights and enhance support processes.
• Participate in team meetings to discuss challenges, solutions, and service improvements.
Qualifications:
• Bachelor's degree
• 2+ years of customer support experience, preferably in a F&B tech or SaaS environment.
• Strong knowledge of customer support tools and best practices, particularly in SaaS.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Proven ability to communicate technical information clearly to non-technical users.
What You Bring:
• High Energy — you are excited, if not electric, to be joining a company at the intersection of kitchens and the creator economy, and you’re ready to contribute to the success of both. A win for us is a win for them.
• Self Starter — you can work autonomously and you love questioning the status-quo, always keeping one eye on the broader vision. When you see an opportunity you get out of your chair and make it happen.
• Keen to Learn — startups don’t stand still and neither do you. Everything from product development to new market launches, you’re interested in everything it takes to start and grow a business
• Strong Communicator — you can understand, adapt, and work alongside a wide array of stakeholders across multiple cultures and time zones
What We Offer:
• Competitive at Market Salary Package (including Employee Benefits such Insurance, Health etc.)
• Paid Company Holidays
• Exposure to a high-growth startup backed by top Filipino, SEA, AUS, and USA investors in the creator, food and tech worlds.
• We pride ourselves on being a team that promotes diversity, inclusion, mindfulness
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