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Responsibilities:
- Handle clients’ enquiries concerning reservations and ensure that all enquires are replied within 24 hours
- Prepare proposals, itineraries and quotations or make recommendations for alternative hotels or products for any special deals or unavailability and follow up on confirmation, amendments or cancellation
- Coordinate with all business partners such as hotels, airlines-trains-bus-ship, suppliers to make reservations according to the clients’ requirement
- Check and update for any cancellations or amendments to the bookings and ensure that all bookings are done correctly
- Input reservation data, update on any cancellations or amendments and ensure that all data is accurately entered on the reservation system
- Coordinate with all concerned departments to ensure that all services will run smoothly
- Handle and follow up on pre-payment or deposit for bookings which do not have credit arrangement with the Company and coordinate with Accounting Department for payment from the clients
Education and Experience :
- Diploma degree in any fields
- Minimum 1 years of work experience in tour planner, tour reservation & quotation
- Having a experiences in understanding tour packages and explain the packages to client
Required Skills :
- Creativity and passion to travel somewhere
- Computer literacy in Microsoft Office
- Good command of English both written and spoken
- Knowledge of Indonesia tourism products
- Ability to work under pressure within tight specific deadline
- Service minded
- Strong administration skill
- Ability to work as a team
- Attention to detail
- Good negotiation skill
Benefits:
- BPJS Kesehatan
- THR
- Year-end Performance Bonus
- Laptop provided
- Meal provided upon working days
Working location: On-site, Full-time
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