Customer Service Officer Remote

Great Playbook Asia, a leading freelancer talent distributor, seeks a skilled Customer Service Officer to fill a vacant position in our partner company, a startup based in Canada.

Job Summary: As a Customer Service Representative, you will be our customers' first point of contact. You will handle any questions, resolve issues, and provide exceptional service to ensure a positive experience with our transportation services. Your role is crucial in maintaining customer satisfaction and loyalty.

Key Responsibilities:

• Customer Support:
• Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
• Provide accurate information about our services, pricing, and promotions.
• Assist customers with booking, cancellations, and modifications of rides.
• Issue Resolution:
• Address and resolve customer complaints and issues efficiently and effectively.
• Coordinate with other departments to resolve complex issues and ensure customer satisfaction.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.
• Feedback and Reporting:
• Collect and document customer feedback and insights to help improve our services.
• Prepare and submit regular reports on customer interactions and issues.
• Knowledge Management:
• Stay updated with the latest information about our services, policies, and procedures.
• Maintain an organized database of customer interactions and issues.
• Team Collaboration:
• Collaborate with team members to share best practices and improve customer service processes.
• Participate in training and development programs to enhance your skills and knowledge.

Qualifications:

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and professionally.
• Proficiency in using customer service software and tools.
• High school diploma or equivalent; a degree in a relevant field is a plus.

Preferred Skills:

• Experience in the transportation or ride-hailing industry.
• Multilingual abilities are a plus.
• Familiarity with CRM systems and practices.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A dynamic and inclusive work environment.
• The chance to be part of a fast-growing startup and make a significant impact.

Join Us: Be a part of our exciting journey to transform urban transportation. We value our customers and our team members. If you are passionate about customer service and ready to take on new challenges, we would love to hear from you!