AM - Customer Experience (Sharia)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key Responsibilities:

• Develop and implement customer experience (CX) strategies, including NPS and CSAT surveys.
• Oversee strategy planning and execution, collaborating with other departments.
• Create effective customer communication strategies.
• Foster customer engagement through partnerships and activities.
• Implement a process to address customer dissatisfaction.

Qualifications:

• Minimum of Bachelor’s degree in Business, Marketing, or related field.
• Minimum 3 years of previous experience in customer management or customer experience, preferably in the insurance or financial industry.
• Familiar with Customer Satisfaction or NPS Survey.
• Strong analytical skills and attention to detail.
• Excellent communication and organizational abilities.
• Ability to supervise and liaise with cross-functional teams.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.