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ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 11 markets in 3 continents.ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and has a global footprint with operations across ASEAN and wider APAC and Latin America it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 12 markets in 3 continents.
ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.
Ranked as the No.1 Top Startup in Singapore in 2021, we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.
Advance Intelligence Group employees are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Our culture is built on values that are core to who we are and what we stand for:
ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.
Ranked as the No.1 Top Startup in Singapore in 2021, we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.
Advance Intelligence Group employees are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Our culture is built on values that are core to who we are and what we stand for:
- We foster an INNOVATION mindset
- We achieve results with EFFICIENCY and excellence
- We take pride in the QUALITY of our work
- We uphold INTEGRITY in all we do
- We embrace COLLABORATION to work across business lines and borders
- Perform on-site training, installation of the company's product for our customers
- Troubleshoot and resolve issues at service component level by analysing logs and write test scripts
- Responding in a timely manner to service issues and customer requests either via phone, email or chat until they're solved
- Documentation and transferring knowledge to end-users
- Answering phone calls and taking care of incoming tickets or emails
- Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction
- Reporting, escalating, and keeping track of the activity in our service desk
- Bachelor’s degree in Computer Science, Information Technology or related field
- Working knowledge of Linux environment and ability to write good Linux shell script
- Knowledge of GPU, databases, container technology such as docker, is an added advantage
- Familiar with Python, API, and other scripting language
- Excellent communication and interpersonal/partnering/leadership skills
- A pleasant voice on the telephone
- Ticket management skills required
- Good analytical and problem-solving skills
- Fluent in English and Bahasa (verbal and written) required
- Minimum two years of relevant experience -five or more years of experience is a plus
- Demonstrable experience where customer care has played a key role
- Demonstrable experience in providing support for technical products/services
- Hard-working attitude with the ability to work well under pressure
- Minimum one relevant reference who can confirm the above points
- Good team player and work with minimum supervision
- Available to work in shifts to maintain 24/7 service coverage
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