Reservations Officer

Location: Canggu, Bali

Position: Reservation Officer

Experience Level: Minimum 1 Year

About Us

Join Alfred in Bali villa management and marketing, We are dedicated to offering exceptional guest experiences and upholding the highest standards of service. We're seeking a passionate, organized, and experienced Reservation Officer to lead our team and ensure smooth operations.

Key Responsibilities

• Serve as the main point of contact for guests, handling inquiries and issues via email, chat, and text.
• Assist with property selection, reservations, and payment processing.
• Managing room availability and preventing overbooking.
• Address complaints professionally and escalate as needed & Enter maintenance requests based on guest feedback.
• Provide property details, and process payments.
• Manage bookings, cancellations, and follow-up on leads using CRM software.
• Respond to reviews and analyze feedback to improve guest satisfaction.
• Assist property owners, process reports, and coordinate with internal teams for smooth operations.
• Coordinate with internal teams (housekeeping, maintenance) in case of issues

General Qualifications

• Proven Experience: Minimum 1 years in a Reservation role, preferably in hospitality. Experience in BookandLink, Airbnb, booking.com, Tiket.com, Expedia, Agoda is a plus .
• Multitasking & Resilience: Ability to handle multiple tasks and work effectively under pressure
• Language & Communication: Fluent in English and strong communication skills (additional language skills are a plus).
• Ability to thrive in a fast-paced environment, adapt to changing customer needs, and manage multiple priorities effectively.

Apply Today

If you're eager to bring your skills to a role that blends hospitality with exceptional management, we want to hear from you! Please apply with your resume and cover letter.