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Customer Service
Salary undisclosed
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Role and Responsibilities :
• Handle inbound call and Live chat (complaint, inquiry and other request), giving prompt answers to customer questions
• Handle and gather confidential information from customer
• Prepare report activity and report complaint and feedback from customer
• Handling dispute process or help customer to solve the problem they have with our product
• Escalate unresolved issues to relevant internal teams
Minimum Qualifications and Education Requirements:
• At least 1 year(s) of working experience in Call Center
• Education Requirement Diploma Degree from any major
• Strong verbal communication and interpersonal skill
• Proficiency working on a computer/basic computer software and administration
• AFPI Customer Service Certification
• Handle inbound call and Live chat (complaint, inquiry and other request), giving prompt answers to customer questions
• Handle and gather confidential information from customer
• Prepare report activity and report complaint and feedback from customer
• Handling dispute process or help customer to solve the problem they have with our product
• Escalate unresolved issues to relevant internal teams
Minimum Qualifications and Education Requirements:
• At least 1 year(s) of working experience in Call Center
• Education Requirement Diploma Degree from any major
• Strong verbal communication and interpersonal skill
• Proficiency working on a computer/basic computer software and administration
• AFPI Customer Service Certification
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