App Operations (Marketplace App & Mobile) - Sea Labs

About The Team:

About Sea Labs Indonesia:

Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate engineers have charted the course to drive the best experience for our users in Indonesia, many of which solutions are even adapted to other markets in the region.

Sea's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience world-class projects first-hand if you love technologies as much as we do. Together with our passionate and driven teams, you'll get to develop your skills, build on industry knowledge and collaborate with global teams in a dynamic space. Browse our Sea Labs Indonesia team openings to see how you can make an impact with us.

About The Team:

As members of the mobile app team, we are always open-minded and innovative, enthusiastic about delivering high-performance mobile applications using the most suitable methodology, operations and process, we bridge the gap across platforms and teams, and solve challenging problems to support our fast-growing business and improve product experience for our end users.

Job Description:

• Impact analysis for changes from external platforms, partner software development kits
• Tracking and managing app dependencies, git repos, evaluating their impact
• Responsible for the app stability workflow, monitoring, alerting, and following-up of important metrics
• Coordinate root cause analysis for production errors, and follow up with incident reports
• Design and maintain automated app operation and reporting processes and workflows
• Optimize the efficiency of the current processes across the mobile platforms
• Collaborate with cross-functional teams to manage operational and technical queries, knowledge-base, etc
  
  

Requirements:

• Bachelor's or higher degree in Computer Science or IT related fields
• Good logical thinking and problem solving skills
• Professional verbal and written communication skills in English
• Strong analytical skills, understands complex issues, able to identify the root cause, capable of critical thinking and data driven decision making
• Passion for automation, tool and efficiency improvements, in order to streamline repeated processes
• Process-driven mindset. Have a deep understanding of process design and execution
• Software development experience in mobile field is a plus