Export Customer Service Officer

MSC Mediterranean Shipping Company is a global business engaged in the shipping and logistics sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents.

Founded in 1970 and headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organization driven by the Aponte family. A world leader in container shipping, MSC has evolved from a one vessel operation into a globally respected business with a fleet of 570 vessels and more than 100,000 staff.

MSC delivers goods and services to local communities, customers and international business partners. With access to an integrated global network of road, rail and sea transport resources, the company prides itself on delivering global service with local knowledge.

Through a network of 524 offices, MSC ensures that shippers can talk directly to our representatives, as well as using a variety of e-business solutions for digitalized cargo bookings. Responding to the needs of our customers, MSC is a major driving force behind the evolution of smart containers in our industry, helping to set the standards for digital shipping.

MSC calls at 500 ports on 215 trade routes, carrying some 21.5 million TEU (twenty-foot equivalent units) annually, via a modern fleet, equipped with the latest green technologies.

Over the years, MSC has diversified its activities to include overland transportation, logistics and a growing portfolio of port terminal investments. Today, our focus remains true to our roots and we continue to build and retaining long-term trusted partnerships with customers of all size and scale.

We are pleased to announce an opening for the position of Export Customer Service Officer (Temporary) based in Jakarta, Indonesia.

There will be opportunities for MSC to invest in your professional journey for excellence.

Key Responsibilities:

• Do booking acceptance
• Releasing booking confirmation
• Clean up Booking
• Checking SOB
• Email communication, send weekly schedule to customer, read and respond all email from/to customer in timely manner (during office hour in the same day) - ensure that customer requirements are met - inform customers if any issues or changing connecting vessel in the booking by trade coordinator (diversion, roll, advance) - inform customers if any VGM issues at transshipment - checking feedback from customer
• Phone communication, give all information that customer needed
• Problem solving, provide the correct information and solution in timely avoid delay response to customers
• VGM Monitoring
• Updating feeder schedule by sending weekly schedule to customer
• Perform any duties as assigned by Export Customer Service Manager.

Requirements:

• Candidate must possess at least Diploma, Bachelor's Degree in Logistic/Transportation or equivalent.
• Required language: English.
• At least 1 year of working experience in the related field is required for this position, fresh graduate is welcome to apply.
• Required Skill(s):

1. Accurate, fast learner, discipline, and hard-working person,

2. Analytical mind-set,

3. Self-motivated and able to work in team,

• Preferably Staff (non-management & non-supervisor) specialized in Logistics/Supply Chain or equivalent.