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Customer Success Manager
Jakarta, Indonesia
Neurosensum is a leading market research company at the intersection of neuroscience and AI technology, with a strong presence across Southeast Asia. We work with over 250 clients, offering deep insights into Asian consumers through cutting-edge neuroscience technologies, machine learning, and artificial intelligence. Our team of experienced market researchers, data scientists, and AI experts utilizes innovative algorithms to integrate Implicit and Explicit consumer data, delivering unparalleled brand insights.
Responsibilities
- Develop a deep understanding of the company’s product on a technical level to provide expert support.
- Provide pre-consultation to prospective clients, advising on how they can improve their business practices using our solutions.
- Participate in the proposal phase of projects, offering technical insights to support the development of tailored solutions.
- Oversee the implementation of the company’s product, managing the onboarding process through to project completion.
- Serve as the primary point of contact for client communications, addressing and resolving any issues during project implementation.
- Collaborate with the engineering team to translate user feedback into actionable product improvements.
- Maintain strong pre-sales activity, ensuring high client satisfaction and seamless project delivery.
- Provide regular updates and performance reports to senior management.
- Perform other duties as assigned by management, based on business needs.
Qualifications
- Proven experience in customer success, account management, or a client-facing role, with a strong technical understanding of the product.
- Excellent relationship-building skills, with the ability to manage and maintain long-term client partnerships.
- Strong presentation and negotiation abilities, with experience delivering compelling presentations and managing contract discussions.
- Business opportunity identification – Ability to recognize and capitalize on growth opportunities within existing accounts.
- Excellent communication and problem-solving skills, with a proactive approach to addressing client needs and ensuring project success.
Be a Part of Neurons!
At Neurosensum, we're not just another market research company – we're pioneers at the forefront of neuroscience and AI-driven insights. With a dynamic team of experts, cutting-edge technologies, and a deep understanding of Asian markets, we empower businesses to unlock the full potential of their brands. By joining us, you’ll work with innovative tools, collaborate with industry leaders, and have a direct impact on shaping the future of market research. If you’re passionate about technology, driven by data, and eager to make a real difference, we’d love to hear from you.
Take the next step in your career with Neurosensum, where tomorrow's technology meets today's business challenges.
