Supply Chain Specialist
Salary undisclosed
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Main Requirements
Logistics Operations
Astrid Annissa Sastaviyana, Yosseano Kuncahyo
Logistics Operations
- Ensure the transportation are timely managed and orders are delivered correctly to warehouse / any destinations.
- Liaise with freight forwarder/ local courier on outgoing/incoming shipments and responsible for all custom clearance documentations.
- Own the transportation & customs clearance performance metrics.
- Investigate, analyze the deviations and identify actions / measures to close the gap and make the continuous improvement.
- Coordinate and arrange with 3PL for all customer orders for delivery or pickup according to schedule in a timely manner. Ensuring 3PL arrange goods with proper label, pack/wrap in safe manner for transportation.
- Ensure 3PL properly inspect/check contents of all incoming shipments against supplier’s invoices, packing lists or delivery note.
- Manage and handle return goods process (excess or defective) from customers to factories / suppliers.
- Conduct monthly cycle count and annual inventory stock count to maintain accuracy in inventory. Regularly check on Warehouse Standards & Quality are maintained.
- Own the warehouse performance metrics. Investigate, analyze the deviations, and identify actions / measures to close the gap and make the continuous improvement.
- Process of customer orders in SAP upon receipt via different channels / platforms.
- Check open order and backlog reports daily to ensure timely processing of customer orders.
- Issue Purchase Orders / manage Cross-Company Purchase (CCP) to factories / suppliers.
- Follow-up on customer orders (new/aging) to ensure timely fulfilment of goods, services and information to customers. Ensure billings are done and mail/email to customers on a timely manner.
- Monitor open purchase orders / inbound deliveries from factories and suppliers.
- Preparation of documents (Invoices / Delivery Notes) for scheduled deliveries.
- Process orders efficiently and with quality from receipt of orders from customers/sales team to delivery of goods.
- Answer queries from sales and customers on stock and shipment of orders.
- Provide professional & high-quality phone call & email support to internal and external stakeholders on a timely basis.
- Manage and escalate customer expectations, resolve customer satisfaction issues.
- Diploma and/or Degree in Business Administration / Supply Chain / Logistics or related fields.
- At least 3 to 5 years of relevant experience in Order Fulfilment / Supply Chain.
- Possess good customer service and communication skills.
- Meticulous, process-driven to ensure key processes are abiding to regulatory and audit requirements.
- Excellent organizational and multitasking skills.
- A team player with high level of dedication.
- Ability to work efficiently in a pressurized environment with good work ethic.
- Good interpersonal skills.
- Proficiency in SAP / Excel Marco & PowerPoint Skills.
- Knowledge in CRM will be an added advantage.
- Knowledge in SharePoint will be an added advantage.
Astrid Annissa Sastaviyana, Yosseano Kuncahyo
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