Training Manager(A151626)

职位描述：

Training Framework Development:

- Design and develop a comprehensive training framework for store employees, including tea baristas and store managers.

- Create training materials, manuals, and resources that are engaging and effective.

- Develop training programs that cover customer service, product knowledge, operational procedures, and company policies.

Training Delivery:

- Conduct training sessions for new hires and ongoing training for existing employees.

- Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-playing.

- Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

Employee Development:

- Identify skill gaps and training needs through regular assessments and feedback from store managers.

- Develop individualized training plans to address specific development needs.

- Foster a continuous learning environment that encourages employee growth and career development.

Performance Monitoring:

- Monitor and assess the performance of store employees post-training to ensure the application of skills learned.

- Provide feedback and support to employees and store managers to facilitate ongoing improvement.

- Track training metrics and prepare reports on training activities and outcomes.

Collaboration and Coordination:

- Collaborate with store managers and other stakeholders to ensure training programs align with business goals - and operational requirements.

- Coordinate with the HR department to integrate training programs with employee onboarding and development processes.

- Stay updated with industry trends and best practices in training and development.

职位要求：

- Bachelor's degree in Human Resources, Education, Business Administration, or a related field.

- Minimum of 5 years of experience in training and development, preferably in the retail, hospitality, or food and beverages industry.

- Proven experience in developing and delivering training programs for front-line employees.

- Excellent communication and presentation skills, with the ability to engage and motivate learners.

- Strong organizational and project management skills, with attention to detail.

- Ability to work independently and as part of a team, with a proactive and positive attitude.

- Proficiency in using training software and e-learning platforms is a plus.

- Proficiency in Mandarin to liaise with Mandarin speaking internal and external stakeholders.

- Flexibility to travel to different store locations as needed.