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Customer Success Officer Freelance

Salary undisclosed

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  • Reply to user chat questions and help user to solve their problem
  • Complaint ticket & relationship management to user and stakeholder
  • Gather, analyze, and advocate user feedback
  • Collaborate with other departments to improve products and services to increase customer satisfaction

Minimum Qualifications

  • Bachelor degree from any major
  • Proven min. 1 year work experience as Customer Service, have worked on Recruitment Consultant or Recruitment Project is preferred
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build relationships with customers.
  • Strong understanding of customer experience principles, strategies, and best practices.
  • Strong problem-solving skills while also paying attention to detail.
  • Having experience using CRM/CS tools