Customer Success Officer Freelance
Salary undisclosed
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- Reply to user chat questions and help user to solve their problem
- Complaint ticket & relationship management to user and stakeholder
- Gather, analyze, and advocate user feedback
- Collaborate with other departments to improve products and services to increase customer satisfaction
- Bachelor degree from any major
- Proven min. 1 year work experience as Customer Service, have worked on Recruitment Consultant or Recruitment Project is preferred
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build relationships with customers.
- Strong understanding of customer experience principles, strategies, and best practices.
- Strong problem-solving skills while also paying attention to detail.
- Having experience using CRM/CS tools
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