Head of Collections

Responsibilities:

• Develop and implement effective collections strategies, policies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections agents, providing guidance, support, and training as needed.
• Set and maintain collection budgets, establishing best practices and efficient, integrated workflows
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity, success rates and potential risks
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
• Develop and maintain relationships with external collection agencies, and other service providers as necessary.
• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.

Requirements:

• Bachelor's degree in business administration, finance, or a related field preferred.
• At least 7-10 years as Head of Collections, preferably within the financial services, Automotive, or Collection Agency
• Strong knowledge of collections practices, laws, and regulations
• Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines