English Customer Service
Salary undisclosed
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We are supporting our client in the e-commerce sector in their search for an English Customer Service based in Yogyakarta. The role offers an exciting opportunity for individuals who meet the following criteria:
Requirements:
- Bachelor’s degree in any discipline
- Fresh graduates are welcome
- Proficiency in English is essential
- Previous experience in customer service is an advantage
Key Responsibilities:
- Ensure service delivery aligns with Key Performance Indicators (KPIs)
- Clarify customer needs and address complex or non-standard issues
- Respond to customer concerns with empathy and professionalism
- Provide courteous, professional customer interactions in line with company protocols
- Maintain comprehensive knowledge of client products/services
- Accurately document and notate accounts as required
- Contribute to efforts aimed at enhancing customer satisfaction and overall business performance
- Promote additional products or services where appropriate
- Track and log customer interactions in the call database
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