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English Customer Service

Salary undisclosed

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We are supporting our client in the e-commerce sector in their search for an English Customer Service based in Yogyakarta. The role offers an exciting opportunity for individuals who meet the following criteria:

Requirements:

  • Bachelor’s degree in any discipline
  • Fresh graduates are welcome
  • Proficiency in English is essential
  • Previous experience in customer service is an advantage

Key Responsibilities:

  • Ensure service delivery aligns with Key Performance Indicators (KPIs)
  • Clarify customer needs and address complex or non-standard issues
  • Respond to customer concerns with empathy and professionalism
  • Provide courteous, professional customer interactions in line with company protocols
  • Maintain comprehensive knowledge of client products/services
  • Accurately document and notate accounts as required
  • Contribute to efforts aimed at enhancing customer satisfaction and overall business performance
  • Promote additional products or services where appropriate
  • Track and log customer interactions in the call database
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