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Fraud Officer

Salary undisclosed

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It's fun to work in a company where people truly BELIEVE in what they're doing!





Job Description

  • Monitor queues of transactions and monitoring daily credit card and coupon transactions
  • Understand end to end process and SOP of the product to identify unusual behavior on the process and transactions
  • Investigate anomalies transactions and do detail review of suspicious transactions
  • Interact with banks and customers to validate the information and to confirm or cancel authorizations
  • Identify fraudulent transactions and maintain Blacklist
  • Review, investigate and resolve irregular transactions reported by end-users
  • Involve in end to end Investigation and Fraud monitoring
  • Respond to customer inquiries on fraud measures
  • Conduct objective, fair, detail, unbiased and timely investigation result



Requirements

  • 2+ years of experience in Anti fraud, or similar role
  • Strong analytical thinking and detail oriented
  • Investigative and problem solving skills in order to handling customer complaints
  • Good interpersonal and communication skills in order to handling customer complains
  • Ability to multitask, prioritize, maintain flexibility in a fast paced environment
  • Excellent both verbally and written English
  • Willing to work on shifting schedules



If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!