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Banking Platform Support

Salary undisclosed

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As Platform Support you will:

• Provide technical support to end-users, addressing inquiries and issues related to the core banking system

• Communicate with programmers regarding technical problems found and provide regular updates to the business team/client

• Strong analytical and problem-solving skills to identify the problems

• Monitor system performance and proactively identify and address bottlenecks

• Maintain comprehensive documentation of the core banking system's configuration, procedures, and troubleshooting steps

• Ensure that IT systems and processes comply with relevant laws, regulations, standards, and internal policies. This involves regular compliance assessments and audits.

• Provide training to end-users on system features and best practices

Qualifications:

• A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

• Minimum 2-3 years as IT Application Specialist or Technical Support in Banking/Fintech industries

• Have knowledge of Financial and Banking product, especially Core Banking System will be an advantage

• Familiarity with banking regulatory requirements and how they impact IT policies will be an advantage

• Have knowledge of DBMS (SQL) and Agile Project Management Methodology within fast-paced environment

• Fast learner, good problem solving, teamwork and analytical skills

• Preferred having prior experiences in Banking Industries