Banking Platform Support
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As Platform Support you will:
• Provide technical support to end-users, addressing inquiries and issues related to the core banking system
• Communicate with programmers regarding technical problems found and provide regular updates to the business team/client
• Strong analytical and problem-solving skills to identify the problems
• Monitor system performance and proactively identify and address bottlenecks
• Maintain comprehensive documentation of the core banking system's configuration, procedures, and troubleshooting steps
• Ensure that IT systems and processes comply with relevant laws, regulations, standards, and internal policies. This involves regular compliance assessments and audits.
• Provide training to end-users on system features and best practices
Qualifications:
• A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• Minimum 2-3 years as IT Application Specialist or Technical Support in Banking/Fintech industries
• Have knowledge of Financial and Banking product, especially Core Banking System will be an advantage
• Familiarity with banking regulatory requirements and how they impact IT policies will be an advantage
• Have knowledge of DBMS (SQL) and Agile Project Management Methodology within fast-paced environment
• Fast learner, good problem solving, teamwork and analytical skills
• Preferred having prior experiences in Banking Industries