Senior CRM Functional Consultant

Company Description

Founded in 1995, Beyondsoft (Shenzhen Stock Exchange listed) is an integrated IT solutions and consultancy provider and headquartered in Beijing, China. Establishing over 70 offices across Asia, South & North America and Europe. In a dynamic world packed with potential everywhere and anywhere, our roots has expanded with the establishment of Beyondsoft (Indonesia) Sdn. Bhd. for our key clients in either banking and finance, insurance, high technology, internet, retail, logistics, energy, manufacturing and medical. We are constantly creating sustainable value for stakeholders and improve their performance.

Role Responsibilities:

• To involve in Microsoft D365 CRM projects involving with Customer Service Omnichannel.

• Analyze and design solutions based on client’s business requirements which may include complex configurations and/or technical components.

• Apply in-depth knowledge of organizational & operational models, identify for improvement opportunities to achieve desired business outcomes.

• Oversee the full project life cycle of Customer Engagements (CE) CRM implementations, including data gathering, preparation, and import into the system. Configure CRM to meet specific customer requirements and ensure it aligns with business processes. • Work with other members of the team to ensure that the solution meet client’s requirements ensuring stable CRM implementations.

• Collaborate with business stakeholders to ensure successful implementation of system changes, align with user needs and requirements, and synchronize deployment timeline.

• Act as a liaison between internal users and external, and facilitate any kinds of interactions e.g. workshops, testing sessions, trainings, issue resolution, etc.

• Draft end-user documentation and deliver training both online and in-person. Provide key reporting and insights to stakeholders.

• Other activities as directed by Management or as required by operational needs.

Requirements:

• Minimum 4 to 5 years’ experience in CRM implementations on customer service omnichannel in a consultant related role. Potential

• Solid experience in Dynamics 365 Customer Engagement implementation / consultation with a strong focus on customer service or omnichannel features.

• Degree holder in Information Technology or Computer Science / Business related desired. MS Dynamics related certification is highly preferred.

• Proven track record of successfully deliver CRM CE or related implementation project as a subject matter expert with a focus on processes transformation.

• Strong analytical and problem-solving skills by managing scope and expectations with end users. • Good consultation, communication and documentation skills, and good team player

• Self-motivated and result oriented to meet expectations.

• Willing to learn and able to work independently.

• Project management skills to manage timelines, resources, and project deliverables effectively is a plus.

• Excellent verbal and written communications skills in English.

*Only shortlisted candidates will be contacted.