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Contact Center Agent - Insurance

Salary undisclosed

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Job Description

  • Provide exceptional service through call, email, and chat channels
  • Adhere to Service Level Agreements (SLA) to ensure timely and efficient service
  • Accurately record all transactions in the system
  • Follow up on tickets to ensure timely resolution
  • Prepare and submit daily performance reports

Requirements

  • Bachelor’s degree in Economics, Business Administration, Technical fields, or Communication.
  • Minimum of 1 year of experience in call center services.
  • Experience in the insurance industry is highly preferred.
  • Ability to work flexible shifts.
  • Reside in or near the Jakarta area.
  • Basic proficiency in English.