Operations Associate
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Ginee
Launched in late 2019, Ginee is one of Asia's leading e-commerce merchant services platforms. We provide omnichannel order, warehousing, supply chain, and distribution management solutions for retailers, distributors, and suppliers. Our digital marketing arm also provides big data, multi-channel advertising, and performance marketing solutions for brands and enterprise customers.
Today, Ginee supports 150,000+ active merchants on its platform, which has processed over a total of USD3 billion in total GMV since 2020. Currently active in Singapore, Indonesia, Philippines, and mainland China, we are rapidly expanding operations across SEA and Greater China.
As part of the Advance Intelligence Group, an Al-driven technology company with over 2,000+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Our culture is built on values that are core to who we are and what we stand for:
Launched in late 2019, Ginee is one of Asia's leading e-commerce merchant services platforms. We provide omnichannel order, warehousing, supply chain, and distribution management solutions for retailers, distributors, and suppliers. Our digital marketing arm also provides big data, multi-channel advertising, and performance marketing solutions for brands and enterprise customers.
Today, Ginee supports 150,000+ active merchants on its platform, which has processed over a total of USD3 billion in total GMV since 2020. Currently active in Singapore, Indonesia, Philippines, and mainland China, we are rapidly expanding operations across SEA and Greater China.
As part of the Advance Intelligence Group, an Al-driven technology company with over 2,000+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Our culture is built on values that are core to who we are and what we stand for:
- We foster an INNOVATION mindset
- We achieve results with EFFICIENCY and excellence
- We take pride in the QUALITY of our work
- We uphold INTEGRITY in all we do
- We embrace COLLABORATION to work across business lines and borders
- Planning and presenting reports on account progress, goals, and initiatives.
- Assisting in training sessions for merchants
- Managing and reviewing feature recaps and FAQs
- Developing strong relationships with key clients
- Resolving client issues and complaints
- Facilitating communication between clients and internal teams
- Presenting insightful reports to share progress and insights.
- Providing training support to merchants
- Ensuring thorough review and management of features and FAQs
- Building and maintaining trust with key clients
- Proactively addressing client concerns and challenges
- Facilitating smooth communication between clients and internal teams
- Bachelor’s degree in management/business or related field
- Previous experience in management or similar role
- Fluent in Mandarin and English
- Exceptional written, verbal, and interpersonal skills
- Strong attention to detail
- Effective leadership abilities
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