Customer Service Specialist
Salary undisclosed
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Job Descriptions:
- Respond to customer inquiries via phone, email, and live chat, social media in a timely and professional manner
- Identify and assess customer needs to achieve satisfaction
- Resolve customer complaints and provide appropriate solutions within the company's policies and procedures
- Follow up with customers to ensure their issues have been resolved to their satisfaction
- Provide information about the company's products and services to customers
- Collaborate with other teams to ensure timely resolution of customer issues
- Maintain accurate records of customer interactions and transactions
- Continuously update knowledge of the company's products, services, policies, and procedures
- Meet or exceed customer service performance metrics and goals
Job Functions:
- Bachelor's degree in business administration or related field
- At least 2 years of experience in customer service
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think on your feet
- Ability to handle high-stress situations and diffuse angry or upset customers
- Strong attention to detail and ability to multitask
- Proficiency in Microsoft Office and customer service software applications
- Ability to work in a team environment and collaborate with others to achieve goals
- Strong time management skills and ability to prioritize tasks
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